KYC POLICY
In order to open an account to use the Website services, you should provide your e-mail address, choose a password, and fill in the information required to complete the registration by providing us with personal information, including your name, date of birth, and phone number.
We follow the rules of KYC procedures (“Know Your Customer”). Your name on your Account shall match your true and legal name and identity. To verify your identity, the Company reserves the right to request at any time satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used). If you fail to supply the information and documents requested, we shall be entitled to suspend the activity of your account until the provision of the information requested and/or close your account. The Company reserves the right to review the documents within 30 (thirty) calendar days.
You hereby certify and agree that you have provided accurate, complete, and true information about yourself upon registration and you shall maintain the accuracy of that information by promptly updating it if there are any changes. Failure to do so may result in account closure, account limitations, or voiding transactions (bonus, winnings).
You shall only open a single account at the Website. In all cases, only one account per customer, per address, per shared computer, and per shared IP address shall be allowed. Any other account you open on the Website shall be considered as a duplicate account. You shall inform the Company that you wish to create a duplicate account due to the original account access loss or any other important reason and receive permission from the Company before the creation of the duplicate account. In any other cases, all duplicate accounts may be immediately closed by the Company and:
- All transactions made from the duplicate account shall be considered null and void;
- Any returns, winnings, or bonuses which you have gained or accrued within the use of the duplicate account shall be forfeited and a return may be claimed by us. Any funds withdrawn from the duplicate account shall be returned to us on demand;
- The Company shall not compensate any funds from both bonus and real money balances of the duplicate account. The Company reserves the right, at its sole discretion, to claim the return of any lost funds that were used for bets effected via the duplicate account;
- The Company shall not accept any requests on fund returns which have been lost or initially deposited on the duplicate account provided that the duplicate account was created with intention to receive bonuses and other promo offers from the Company, as well as if a number of duplicate accounts was created with a purpose of receiving a return of the first deposits made on previously created duplicate accounts, which is considered to be an abuse. If the Company at its sole discretion assumes that the duplicate accounts were created only with a purpose of fraud and/or abuse of these Terms, then the funds deposited on this duplicate account shall not be returned to the player.
When a user makes an aggregate lifetime total of deposits exceeding Euro 2000 (or its equivalent in other currency) or requests a withdrawal of any amount inside the spinch.com platform, it is compulsory for them to perform a full KYC process.
During this process, the user will have to input some basic details about themselves and then upload:
- A copy of Government Issued Photo ID (in some cases front and back depending on the document)
- A selfie of themselves holding the ID document
- A bank statement or utility bill
Once uploaded, the user will get a “Temporarily Approved” Status and the documents will be reviewed by the “KYC Team” within 24 hours, who will email the user about the outcome:
- Approval
- Rejection
- More information needed – No change in Status
When the user is on “Temporarily Approved” Status:
- They can use the platform normally
- They cannot deposit more than Euro 500 in aggregate total
- They cannot complete any withdrawal
Guideline for the KYC Process
1. Proof of ID
- a. Signature is there
- b. Country is not a Restricted Country.
- c. Full Name matches the user’s name
- d. Document does not expire in the next 3 months
- e. Owner is over 18 years of age
2. Proof of Residence
- a. Bank Statement or Utility Bill
- b. Country is not a Restricted Country.
- c. Full Name matches the user’s name and is the same as in proof of ID
- d. Date of Issue: In the last 3 months
3. Selfie with ID
- a. Holder is the same as in the ID document above
- b. The ID document is the same as in “1”. Make sure photo/ID number is the same notes on the KYC Process
1) When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
2) Once all proper documents are in our possession, the account gets approved.
Other AML Measures
1. If a user has not passed full KYC then they cannot make additional deposits or withdrawals of any amount.
2. If a user has passed the KYC process successfully then:
- a. There is a deposit limit per transaction as per Terms and Conditions
- b. Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
3. Under no circumstances may a user transfer funds directly to another user.